No. 01
Live Chat
Talk to us now
Get instant answers from a real person. Average first response under 2 minutes, 24/7/365.
Start a chatChoose a Channel
Reach us however suits you.
No. 02
Email
Send a ticket
For anything that needs a paper trail — billing, migrations, technical detail. We reply within a few hours.
support@heroclouds.com
No. 03
Phone
Call the desk
Prefer to talk it through? Our support desk is staffed around the clock, every day of the year.
+91 7306 2735 09
No. 04
Knowledge Base
Find it yourself
Guides, tutorials and troubleshooting for every plan we offer. Usually the fastest fix.
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Avg. First Response
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Satisfaction Rate
0/7
Desk Coverage
0+
Tickets Resolved
The Log
Answers before you ask.
01
Billing
Go to Account → Billing → Payment Methods and add a new card. Your next invoice will bill to it automatically — no downtime, no action needed on our end.
02
Migrations
Yes — free of charge on every plan. Open a ticket with your current host's login details and our team handles the transfer, usually within 24 hours.
03
Uptime
Our monitoring flags outages within seconds and pages the on-call engineer automatically. You can also track live status and history on our status page.
04
Refunds
Every hosting plan includes a 30-day money-back guarantee. Cancel from your dashboard or ask support — refunds are processed within 3–5 business days.
Open a Ticket
Still stuck? Write to us.
Send the details below and a support engineer will pick it up. Most tickets get a first reply within the hour.